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The audit trail

See who changed products, collections, orders, customers, codes, settings, Stripe, MAM, keys and roles, and when.

Reference2 min read

The audit trail lists the changes your team makes in Commerce Orbit, newest first and grouped by day: who did it, what changed and when. Times are in UTC. Only Admins see it, under Audit trail in the sidebar.

What is recorded

  • Products: added, imported from MAM, changed, published, unpublished, archived, duplicated, moved to the bin, restored and deleted for good
  • Collections: added, changed, moved to the bin, restored and deleted for good
  • Orders: sent, refunded with the amount, cancelled with the reason, invoices marked as paid, sent to MAM again and entered in MAM by hand
  • Customers, companies and price lists: added and changed, and companies linked to or unlinked from MAM
  • Discount codes: added, changed and removed
  • Locations and shipping zones: added, changed and removed
  • Settings: every save, including taxes
  • Stripe: connecting, with any missing permissions, and disconnecting
  • MAM: settings changed, switched on and off, and syncs run by hand with their result
  • Email templates: added, changed, translated, reset, moved to the bin and restored
  • Media: images uploaded, changed, moved to the bin, restored and deleted for good
  • AI assistants and API keys: assistants connected and disconnected, keys created, renamed, revoked and removed
  • Roles: changes to people's roles in Commerce Orbit

Some entries have a line of detail under them, such as the amount of a refund or the part number of an imported product.

What is not

Reading orders and reports is not recorded. What shoppers do, payments through Stripe and what Commerce Orbit does by itself, such as cancelling an unpaid order, scheduled MAM syncs and orders sent to MAM, show in each order's history and in the MAM sync log instead.

Find a change

  • What changed: show one kind of change, such as Orders or Settings.
  • Who: show the changes one person made.

The trail shows the latest changes first; load more to see older ones.

Changes an AI assistant makes show the person who connected it and the assistant, such as "Ingrid Berg via Claude".

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Read next

Who can do whatViewers read everything, Editors also run products, orders and customers, Admins also refund and manage Stripe, MAM, settings, keys and people, and only owners delete images for good.OrdersHow an order moves from checkout to paid, sent and done, what each payment, sending and MAM status means, and how to find an order and read its history.Connect an AI assistantLet an assistant such as Claude or ChatGPT look up products, stock and orders, see what needs attention and improve product text, within your own role.