Notifications
Who hears about new and cancelled orders, failed payments, refunds, disputes, low stock, MAM problems and requests to link a MAM account, and how to choose which ones are also emailed to you.
Reference2 min read
Commerce Orbit tells your team when something happens in the shop. Every notification shows in the bell at the top of Commerce Orbit and of Orbit, links to what it is about, and can also be emailed.
What you hear about
| Notification | When | Emailed unless you switch it off |
|---|---|---|
| New orders | An order is paid by card or placed on invoice. It says who ordered, how many items and the total. | Yes |
| Cancelled orders | An order is cancelled, with the reason. | Yes |
| Refunds | Money is refunded, from Commerce Orbit or in Stripe. | No |
| Disputes | A customer disputes a card payment with their bank. Answer it in your Stripe Dashboard. | Yes |
| Low stock | An order takes a variant from more than 3 down to 3 or fewer. | No |
| MAM problems | MAM can't be reached after three failed syncs in a row, and when it is back. | Yes |
| Failed payments | A card payment fails, such as when the bank declines it. The shopper can try again straight away, so it often sorts itself out. | No |
| Orders MAM did not take | MAM refused an order, or didn't take it after 10 tries. | Yes |
| Requests to link a MAM account | A signed-in customer asks for their trade account to be linked. Check it's theirs before you approve it on their page. | Yes |
An order that is never paid is cancelled by itself once the time under Hold stock for in Shop settings has passed, 15 minutes unless you change it.
Notifications go to every Admin and Editor. Viewers don't get them. You never get a notification for something you did yourself, such as a refund you made.
Choose what is emailed
Open Notifications in the sidebar to choose which notifications are also emailed to you. The bell always shows everything. The choices are yours alone, for this organisation; your teammates choose their own.
Failed payments, refunds and low stock aren't emailed until you switch them on. Everything else is emailed from the start.
The overview
Some things wait for you rather than notify you. Overview counts paid orders still to send, unpaid and overdue invoices, orders waiting for MAM or that MAM didn't take, and lists products running low. See What Commerce Orbit is.
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