Travel Orbit
Trips, bookings and payments through your own Stripe · 42 guides
Trips, bookings and payments, taken through your own Stripe account, with a portal for travellers.
Using Travel Orbit
Build trips, take bookings and collect every payment.
Get started
- BrandsRun several travel brands from one organisation, each with its own trips, bookings, booking pages and Stripe account, and see them all on the Brands page.
- Add a brandAdd a second travel brand to your organisation, then give it booking settings, a Stripe account, people and its first trip.
- Get started with Travel OrbitWhat Travel Orbit does, why the money never passes through us, and the first steps from an empty organisation to a trip people can book.
- Connect your Stripe accountMake a restricted key in Stripe with exactly the access Travel Orbit needs, paste it in, and know what happens if the key stops working.
- Travel Orbit in the Orbit appLook after bookings, send payment reminders, answer requests, check travellers in by scanning their booking, and look after your images and trip photos on your iPhone.
Trips
- Create a tripAdd a trip with its description, images and facts, choose who can see it and how people book, then publish it.
- Build the itineraryDescribe the trip day by day, with where travellers sleep, what they eat, how they travel, how far they walk and where each day takes place.
- Departures and placesAdd the dates a trip runs, how many places each one has and its own prices, and see how full every departure is.
- Prices, extras and payment plansSet the price of each room or package, offer extras, and choose a deposit, the balance date, instalments and automatic payments.
- The booking formChoose which details you need about each traveller and add your own questions to the booking form.
- Discount codesMake codes such as SPRING15 that take a percentage or an amount off, for all trips or some, within the dates and number of uses you choose.
- DestinationsGive every country your trips visit its own page, with built-in facts, a map, live weather and exchange rates, and your own travel guide.
- Guides and places to stayKeep your guides and the places you stay in one library, and use them on any trip and itinerary day.
- MediaKeep every image for your trips, destinations, guides and places to stay in one library, with folders, tags, cropping, alt text in each language and a bin.
Bookings and payments
- BookingsHow a booking moves from checkout to confirmed, how to find bookings, answer requests and record payments made outside Stripe.
- Book for a travellerMake a confirmed booking on a traveller's behalf, for example after a phone call, and what your team can book that travellers can't.
- Payments and remindersWhen Travel Orbit reminds travellers, takes automatic payments and tries again after a failed one, what you see when a payment is overdue, and the Payments screen.
- Refunds and cancellationsRefund part or all of what a traveller paid, cancel a booking by the trip's cancellation terms, and what happens with refunds and disputes made in Stripe.
Travellers
- The traveller portalWhere travellers see their bookings, pay what is due, turn automatic payments on or off and write to you, signed in with a code sent to their email.
- Emails to travellersEvery email Travel Orbit sends travellers in your name, when it goes, how to change its words under Email templates, which language it is in, who it comes from and where replies end up.
- Reports and traveller listsMoney in by month, bookings by trip, where travellers go and how they pay, and the list of everyone on a departure with their details, ready to download or print.
- Traveller data and privacyWhat Travel Orbit keeps about travellers, who on your team can see it, what goes to Stripe and other services, how long things are kept and what happens when your organisation is deleted.
Your website
- Your booking pagesThe booking site Travel Orbit runs for you: its address, the trip pages, checkout, how places are held while travellers pay, and the destinations pages.
- Show your trips on your websiteConnect a website space in CMS Orbit, so editors can put trips on pages with prices and places that stay current.
- LanguagesOffer your trips, destinations, booking site and traveller emails in more than one language, translate them yourself, with DeepL or with your AI provider, keep names like Lofoten untranslated, and see what still needs translating.
Settings and team
- Booking settingsYour booking address and brand, emails to travellers, languages, checkout, the currency totals are shown in, icons, kinds of day, meals, the organiser's legal details and your travel guarantee.
- Who can do whatViewers read everything, Editors also run trips and bookings, Admins also manage Stripe, refunds, settings, keys and people, and only owners delete images for good.
- Notifications and teamworkWho hears about new requests, bookings and payments, how to answer travellers from Travel Orbit, and how to share the work with assignments, stages, team notes and follow-ups.
- The audit trailSee who changed trips, departures, bookings, payments, codes, the library, settings, Stripe, keys and roles, and when.
- Orbit connectionsSee what Travel Orbit shares with Orbit's other satellites, connect website spaces in CMS Orbit, and find where each connection is set up.
- The binRestore trips, guides, places to stay, email templates and images moved to the bin, and what only owners can delete for good.
AI
- AI writingDraft, improve, shorten or warm up trip, destination, guide and place texts with AI, in your brand voice, following your own templates and in every language you offer. Set it up once with your organisation's own AI key. You decide what is used.
- Connect an AI assistantLet an assistant such as Claude or ChatGPT read your trips and bookings, write trip text and translations, and add draft trips and dates, within your own role.
For developers
Show trips and take bookings on your own website.
APIs
- The booking APIRead trips, departures, guides and destinations, price a booking and take it on your own website, with payment through Stripe's Payment Element and your organisation's Stripe account.
- GraphQLRead the organisation, trips with their departures, one trip, guides and destinations in one request, with the schema, examples, errors and limits.
- API keysCreate keys for the booking API and GraphQL to preview draft trips on your website and to see which website calls and how often. Reading works without one.
- The API playgroundTry every booking API endpoint with your own trips and departures, see the JSON your website gets, and copy the request as curl or JavaScript.