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Shop settings

Your shop's name, address, logo and colour, its currencies and languages, the websites that may use it, how checkout holds stock, the emails to customers, the seller on invoices and your order and invoice numbers.

Reference3 min read

Shop settings holds what is true for your whole shop. Everyone can read it; only Admins can change it. Change what you need and select Save settings at the bottom. Undo changes puts back what was saved.

Shop

  • Shop name: shown at checkout, on receipts and in emails to customers, such as Northwilds.
  • Shop address: the part of your hosted shop's address and your Storefront API address that names your shop, such as northwilds. Another organisation can't use the same one. Changing it breaks cart and checkout links you have already shared, and the address your website calls, so pick one you can keep.
  • Logo: the address of an image, at least 64 pixels high. A wide logo on a clear background works best.
  • Colour: used for buttons and the line under the header, at checkout and in emails.

Currencies and languages

  • Main currency: every product has a price in it, and reports add up in it.
  • Extra currencies: give products their own price in each one. Shoppers pay exactly that price: nothing is converted at today's rate. A product without a price in a currency can't be bought in it.
  • Main language: you write products in it first, and anything not translated shows in it.
  • Other languages: customers get emails in the language they shopped in. Taking a language away keeps its translations, so they come back if you add it again.

See Languages and currencies.

Your website

  • Website: your main shop website, such as https://northwilds.com. Order emails link back to it.
  • Other websites: staging sites, or other shops that sell your products. Press Enter after each one.

Only these websites can create carts and take checkouts through the Storefront API from a browser. Reading products works from anywhere. See Storefront API.

Checkout

  • Prices include VAT: on, the price you enter is what a consumer pays and the VAT is worked out from it, as is usual in the EU for shops selling to consumers. Off, VAT is added at checkout on top of the price you enter, as is usual when you mostly sell to businesses. Rates, the One Stop Shop and reverse charge are under Shipping and taxes.
  • Hold stock for: how long the stock in a cart stays set aside while the customer pays, from 5 to 120 minutes, 15 unless you change it. If a card payment isn't finished in that time, the order is cancelled by itself and the stock goes back on sale.
  • Terms of sale: the address of your terms. Customers accept them before they pay.
  • Returns: how many days customers have to send things back, shown on receipts. In the EU, consumers have at least 14 days.

Emails to customers

Order confirmations, invoices, shipping updates and cart reminders come from your shop. The section shows the address they are sent from, with a link to send from your own domain.

  • Contact email: customers' replies go here, and it is shown on receipts and invoices.
  • Cart reminders: on, a customer who leaves a cart with their email address in it gets reminders with a link back to the cart: one an hour later, or the steps you choose under Cart reminders.

The words of every email are yours to change under Email templates. See Emails to customers.

Seller

The company that sells, shown on invoices and receipts as EU invoicing rules ask: Legal name, VAT number with the country prefix (needed on invoices to businesses), Registration and Address.

Order and invoice numbers

Numbers count up by themselves. A prefix tells your shops or years apart: with the order prefix NW, orders look like NW1042. The invoice prefix, INV- unless you change it, is used on invoice PDFs and in invoice emails. Prefixes take capital letters, numbers and hyphens, up to 8 characters. See Invoices.

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The hosted shopCommerce Orbit gives every organisation a ready shop with product, collection, cart, checkout and order pages, in your languages and currencies. When to use it, and when to sell on your own website instead.Languages and currenciesSell in several languages and currencies, with your own price in each currency rather than a conversion, and translations of products, collections and emails.Shipping and taxesShipping zones and rates, free shipping over an amount and collection in store, and how Commerce Orbit works out VAT: prices with VAT, One Stop Shop, reverse charge, exports and your own rates.Emails to customersThe emails Commerce Orbit sends to customers and when, how to change their wording and translations with variables, your own templates, and sending from your own domain.Invoices and receiptsHow companies order on invoice, how invoice numbers and due dates work, what the PDF says, and how to mark an invoice as paid. Card orders get a receipt.