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Stock history

See every change to stock, with the count before and after, who or what made it and why: orders, refunds, returns, counts, transfers, purchase orders and MAM syncs.

Reference2 min read

Every time a stock count changes, Commerce Orbit writes it down. Open Stock and locations and select Stock history, or select History under a variant to see only that variant.

Each line shows:

  • when it happened
  • the product, variant and SKU
  • the location
  • the change, such as -2 or +10
  • the count before and after
  • why, with a link to the order, transfer, purchase order or return
  • who did it: a person in your team, a customer's order, Stripe, or MAM

What leaves a line

Ordered
When
A customer checks out, or a draft order is placed.
Unpaid order released
When
A card payment wasn't finished in time and the stock came back.
Order cancelled
When
You cancel an order and put the items back.
Refunded and restocked
When
You refund items and choose to put them back in stock.
Return received
When
A return arrives and you put items back.
Order changed
When
You edit an order and add or remove items.
Counted by hand
When
You change a number on a product.
Transfer
When
A transfer leaves one location or arrives at another.
Purchase order received
When
Stock from a purchase order arrives.
Synced from MAM
When
The MAM stock sync brings a new number.

Filter by location or reason at the top. The newest 200 changes show first; select Older changes to go further back.

The history is kept when products change, so you can always work out why a count is what it is. For example, if the Tind 2 tent shows 3 in Bergen, the history shows the 10 that arrived on a transfer and the 7 that sold since.

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Read next

Stock and locationsKeep stock per variant at each warehouse or shop, choose what can sell when it runs out, see how checkout holds stock, and link locations to MAM branches.Move stock between locationsCreate a transfer, send it so the stock leaves one location, and receive it in full or in parts at the other. How transfers work with MAM.Purchase orders and suppliersKeep a list of suppliers, order stock from them, email the purchase order, and receive deliveries in full or in parts so stock and product costs update.ReturnsLet customers ask for returns from the shop, approve or reject them, add a return label, receive the parcel, put items back in stock and refund.The MAM integrationConnect Commerce Orbit to MAM Software for stock, prices, trade accounts and orders, try it with the sandbox first, and know what happens when MAM is slow, down or switched off.