Presence Orbit
Reviews, listings and photos for every location · 24 guides
Every review of every location in one inbox, fair review requests by email, text and QR code, Google listings and posts, and a Presence Score you can explain.
Using Presence Orbit
Answer reviews, ask customers for new ones and keep your listings right.
Get started
- What Presence Orbit isPresence Orbit brings every review of every location into one inbox, helps you answer well and fast, asks every customer for a review fairly, keeps your Google listing right and shows a score you can explain.
- LocationsAdd your shops and offices, keep their details right, group them, import them from a file and link each one to its place on review sites.
- Review sitesConnect Google Business Profile, Facebook, Trustpilot and Tripadvisor, bring their places in as locations, and see how up to date each one is.
- Tripadvisor, Apple and BingRead and reply to Tripadvisor reviews, keep Apple Maps place cards right, and send your locations to Bing Places.
- Orbit connectionsSee what Presence Orbit shares with Orbit's other satellites, ask for reviews after trips and orders, and find where each connection is set up.
Reviews
- The reviews inboxHow every review from Google, Facebook, Trustpilot and your other sites lands in one inbox, how to find the ones that need you, and how to work through them with the keyboard.
- Replying to reviewsHow to write and publish a reply, use templates and AI drafts, what the check before publishing looks for, how approvals work for low ratings, and what happens when a site refuses a reply.
- AI drafts and topicsHow to add your own AI key, what AI does in Presence Orbit, what it never writes, how topics and flags work with and without AI, and the rules for approvals and follow-ups.
- The Presence ScoreHow the Presence Score is worked out from six published factors, why it changes, and how to raise it.
- Approving repliesLet Editors approve replies to low ratings, for example a manager at each shop, while Admins always can.
- Follow-upsHow follow-ups give every unhappy customer an owner and a due time, when they open by themselves, and how to work one through to resolved.
- ReportsSee your reviews, replies, topics, locations and review requests for a period, and download every review as CSV or JSON.
- Scheduled reportsGet a branded PDF report by email every Monday or on the first of the month, for all locations or one group.
- CompetitorsCompare each location's rating, review count and reply rate with businesses nearby on Google.
- Show reviews on your websiteAdd a review widget to any website, choose what it shows, and how it stays within the EU and UK rules on reviews.
- Your reviews on websites built with CMS OrbitShow each location's reviews, rating and review page on a website built with CMS Orbit, with no widget and nothing to copy.
Review requests
- Ask customers for reviewsSend review requests by email or text message, one person at a time, from a list or through the API, and see how many lead to a review.
- Ask for reviews after trips and ordersAsk travellers for a review after a trip in Travel Orbit, customers after an order in Commerce Orbit, and after an appointment in Booking Orbit, with no lists to upload.
- Review requests on WhatsAppAsk customers who agreed to hear from you on WhatsApp for a review, through your own Twilio account and a template Meta approved.
- QR codes for the counterPrint a poster with a QR code for each location, so customers can review you or tell you privately from their phone.
- Counter screensPut a tablet at the counter where customers can scan a QR code to review you on their own phone, or tell the team privately.
- Private feedbackCustomers can tell you privately what went well and what didn't, next to the review sites. Each message opens a follow-up for your team.
- SurveysAsk customers a few questions after a visit, with a recommend score, star ratings, choices and text. Send a survey, offer it on the review page or share an open link, then read the results.