The booking assistant

The booking assistant turns a request in everyday words into free times. It works on the Today page for the team, and on the booking page for customers.

On the Today page

Type what you want in the box at the top and press Ask. For example:

• "A boot fitting next Tuesday after work"
• "Ski service tomorrow morning with Lars"
• "Move Ingrid's 14:00 to Thursday"
• "Cancel Maja's 16:30"

The assistant answers with the best free times, or the appointment it found. Nothing changes until you choose:

1. For a new booking, choose a time, add the customer's name and, if you have them, email address and phone number, and select Book.
2. For a move, choose the new time. The appointment moves straight away.
3. For a cancellation, select Cancel it.

Viewers can ask, but only editors and admins can book, move or cancel.

On the booking page

Customers can type what they want, such as "a climbing lesson on Saturday", and choose from the free times it finds. The booking itself then goes through the booking page as usual, with its questions, payment and confirmation. Customers can't move or cancel through the assistant: their confirmation email has a link for that.

Smart times

The assistant suggests times that keep the day tidy: first a time that fills a gap exactly or follows straight on from another appointment, and it avoids leaving gaps too short for anything else. It only ever offers times that are really free, within the opening hours, each person's working hours and the location's booking rules.

With or without AI

Without an AI key the assistant understands short requests with a service, a person, a day such as "tomorrow" or "next Friday" and a time of day such as "morning", "after work" or "after 15:00".

With an AI key it understands requests in any wording and language. An admin adds the key under AI in the location's settings: Anthropic, OpenAI, Mistral or OpenRouter, with your organisation's own account. The assistant with an AI key is part of the Growth plan and up. Requests are sent without being kept for training where the provider allows it, and only the request, today's date, and the names of the services and people go to the provider: never customers' details.