# Reports

> See your reviews, replies, topics, locations and review requests for a period, and download every review as CSV or JSON.

Source: https://docs.bifrostorbit.com/presence/everyone/reports/

Open **Reports** in the sidebar. Choose **All locations** or one location, and a period: the last 30 days, 90 days or 12 months.

## What the report shows

- **Reviews by week:** how many reviews came in each week, with the average rating as a line, and how the period compares with the one before.
- **Where reviews come from:** reviews and the average rating per site, such as Google and Trustpilot.
- **How fast you answer:** reviews answered within a day, within 3 days, within a week, later, and not yet.
- **What people talk about:** each topic from your topic list with its positive, neutral and negative mentions, and how it moved against the period before. The topic list is under **AI**.
- **Locations:** each location's reviews, average rating, share answered and Presence Score, best first.
- **Review requests:** how many were sent, opened and clicked, how many became a review or sent private feedback, and how many opted out or failed.

Private feedback from your review page is not a review and is never counted in ratings.

## Download your reviews

Select **CSV** or **JSON** at the top of the page to download every review in the period: its site, rating, text, author, dates, status, topics, tags, risk flags and reply. Nothing is held back, and you can download as often as you like.

A review counts as answered once its reply is published, or copied to a site where replies are written on the site itself.