# Get help from our team

> Ask the Bifröst Orbit team a question in the support chat, and what happens after you send it.

Source: https://docs.bifrostorbit.com/orbit/everyone/get-help/

Every page of Bifröst Orbit, CMS Orbit, bifrostorbit.com and these docs has a chat button in the bottom corner. A person on our team answers.

## Ask a question

1. Select the round chat button.
2. Write your question. Include what you were trying to do and what happened, such as the page or space it was in.
3. Press Enter or the arrow to send. Shift and Enter starts a new line.

After your first message, you can send a screenshot or a PDF of up to 10 MB: select the paperclip, paste the picture into the message box, or drop the file on the chat. The smiley button adds an emoji.

Signed in to Bifröst Orbit, we already know who you are and which organisation you are in. On the website and the docs, give your name and email so we can answer you. Sometimes a quick check asks you to confirm you are human.

## When we answer

- **While the chat is open,** our reply appears in it within a few seconds.
- **If you have left,** we email you the reply. Select **Continue the conversation** in the email to pick up where you left off, or reply to the email.
- **When we have seen your question,** the chat may say someone is looking at it before the reply arrives.
- **New replies make a soft sound** and show a short preview above the chat button. The bell at the top of the chat turns the sound off.
- **Your conversation is remembered** in this browser, so it is still there on another page or tomorrow. A red dot on the chat button means a new reply is waiting.

We usually reply within a few hours on working days. When your question is answered, we mark the conversation as resolved. Write again in the same chat any time to reopen it.

## How long we keep it

Files you send are deleted after 90 days, and the conversation is deleted 12 months after its last message. To have a conversation deleted sooner, ask us in the chat or at [support@bifrostorbit.com](mailto:support@bifrostorbit.com).

## Other ways to reach us

Email [support@bifrostorbit.com](mailto:support@bifrostorbit.com). If something is not working for everyone, check the [status page](https://docs.bifrostorbit.com/status/) first.