# Cart reminders

> Remind shoppers of the carts they left in up to five emails, each with its own wait, text and an optional one-time discount code, and see how many came back to order.

Source: https://docs.bifrostorbit.com/commerce/everyone/cart-reminders/

When a shopper types their email address at checkout and leaves without ordering, Commerce Orbit can email them a link back to the same cart. Cart reminders are in the Growth and Enterprise plans. Admins can change them.

## Switch them on

Cart reminders are on or off under **Settings › Cart reminders**. Out of the box there is one reminder, an hour after the shopper's last change to the cart, using the **Left in the cart** email.

## Add steps

Open **Cart reminders** in the sidebar. For each reminder, choose:

- **Wait:** how long after the shopper last changed the cart, from 1 hour to 14 days. Each reminder waits longer than the one before it, such as 1 hour, 24 hours and 72 hours.
- **Email:** **Left in the cart**, or **New email for this reminder** to add an email with its own words. Change its text under **Email templates**, in every language you sell in.
- **A one-time discount code**, if you like: a percentage, an amount in the cart's currency, or free shipping, valid for the days you choose.

You can have up to five reminders. Select **Save** when you're done.

## What the shopper gets

Each reminder has a button back to their cart, in the language they shopped in. A reminder with a discount code gets a code made for that cart alone, such as `BACK-7Q2M4X`: it works once, expires after the days you chose and is already filled in when they come back. Put `{discountText}` in the email to say so, or `{discountCode}` for the code alone. Without a code, a paragraph with only `{discountText}` is left out.

Reminders stop when the shopper orders. A reminder that would arrive more than three days late, for example after reminders were off for a while, is skipped.

## Stopping them

Every reminder has a link at the bottom to stop them. A shopper who uses it gets no more cart reminders from your shop, for this cart or any later one.

## How they do

**The last 90 days** shows, for each reminder, how many were sent, how many carts were then ordered, the rate, and the sales from those orders in your main currency, less refunds. An order counts for the last reminder sent before it, so a shopper who ordered after the second reminder counts for the second.

## Plans

On a plan without cart reminders, nothing is sent and the page shows which plans have them. Your steps and emails are kept. See [Plans](https://docs.bifrostorbit.com/commerce/everyone/plans/).