# The waitlist

> When no time suits, customers can wait for one to free up. The first in line is offered it by email and the time is held for them.

Source: https://docs.bifrostorbit.com/booking/everyone/waitlist/

When none of the free times suits a customer, they can choose **Join the waitlist** on the booking page, with the earliest and latest day that would work and, if they chose one, the person they want.

When a time in that window frees up, because someone cancels or moves their appointment, Booking Orbit:

1. finds who joined the waitlist first for that service and window;
2. holds the time for them for 2 hours, so nobody else can take it;
3. emails them a link to book it in a few clicks.

If they don't book it in time, the hold ends and the next person in line is offered it.

## See who's waiting

Under **Booking page**, choose **Waitlist**. **Waiting** shows everyone still waiting or with a time offered; **Everything** also shows who booked, whose offer ran out and who was removed. Choose **Remove** to take someone off.

To turn the waitlist off, switch off **Waitlist** on the **Booking page**.